Return Policy

1. Who you are buying from

Collafugas does not sell, stock, dispatch, invoice or accept returns for any product. When you click a link on this website you are taken to the website of an independent retailer or the product manufacturer, and the purchase contract is formed exclusively between you and that seller. The seller's identity, registered address, trading terms, pricing, delivery estimates and returns address are shown on its own checkout and terms pages. Please read them before paying.

Because of this, any request to cancel an order, return an item, chase a delivery or obtain a refund must be sent to the seller. Collafugas has no access to your order, your payment details or the seller's warehouse systems and cannot process a refund on the seller's behalf.

2. Your statutory rights in the UK

Nothing on this page limits your rights under UK law. For most purchases made online from a trader, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you a 14-day cooling-off period, starting the day after you receive the goods, in which you may cancel the order for any reason and without giving a justification. After cancelling you normally have a further 14 days to send the goods back, and the trader must refund you within 14 days of receiving the goods or evidence that you have sent them.

Separately, the Consumer Rights Act 2015 requires goods to be of satisfactory quality, fit for purpose and as described. If they are not, you are generally entitled to a short-term right to reject within 30 days of delivery, or to a repair or replacement, and to a price reduction or refund if a repair or replacement fails. These rights sit alongside — and override anything less generous in — a seller's own policy.

3. The featured product's own guarantee

The manufacturer of the Qinux CuTium titanium chopping board currently advertises a 14-day money-back guarantee on its own store, in addition to your statutory rights. Guarantee terms are set by the manufacturer, may be changed or withdrawn at any time, and may require the product to be returned in a re-saleable condition with its original packaging. Always check the exact wording on the checkout page at the time you order, and keep a copy of your order confirmation email.

4. How to start a return

• Find the order confirmation email sent by the seller and note the order number and the customer-service address shown on it.
• Contact the seller in writing within the applicable window, stating the order number, the item, and whether you are cancelling under the 14-day cooling-off period or reporting a fault.
• Wait for a returns authorisation and a returns address before sending anything. Parcels sent without authorisation can be refused.
• Repack the item securely, include any documentation the seller asks for, and obtain proof of postage or a tracked service. Retain the receipt until your refund appears.
• Refunds are normally issued to the original payment method. Card and bank processing can add several working days after the seller has released the refund.

5. Return postage and deductions

Unless the seller states otherwise or the goods are faulty, misdescribed or not as ordered, the cost of returning an item is usually yours to bear. A seller may reduce a refund to reflect handling beyond what is necessary to inspect the goods — for example an item that has been used heavily rather than simply examined. Original outbound delivery charges are refundable up to the cost of the cheapest standard delivery option the seller offered.

6. Items that may not be returnable

Some categories are excluded from the cooling-off period by law, such as sealed goods unsuitable for return once unsealed for health-protection or hygiene reasons, personalised or made-to-measure items, and goods that deteriorate rapidly. Kitchen housewares such as chopping boards are not normally excluded, but a hygiene-related exclusion may apply to certain food-contact items once seals are broken. The seller's terms are decisive here.

7. Faulty or damaged deliveries

Report visible transit damage to the seller as soon as possible, ideally within 48 hours, with photographs of the packaging and the item. For a fault that appears later, describe what happened, when it started and how the product was used. Do not dispose of a faulty item until the seller has confirmed it is not required back.

8. If a seller does not respond

If a seller ignores a valid return request, you may be able to raise a chargeback with your card issuer, a claim under Section 75 of the Consumer Credit Act 1974 for credit purchases over £100, or a dispute through the payment provider used at checkout. Free advice is available from Citizens Advice. Collafugas is unable to act as an intermediary, arbitrator or guarantor in any dispute, but we do want to know about persistent problems with an advertiser.

9. Contacting us

For questions about this page, about our editorial and advertising practices, or to report a seller who is not honouring its published policy, email [email protected]. We aim to reply within five working days. Please do not send payment details, card numbers or copies of identity documents to us.